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Refund Policy

It’s important to us that you are happy with your product, and that you’re satisfied with your overall experience with us. If for any reason you are not happy, we can and will provide you with a 60-day, money-back guarantee. That’s 60 days from the time you receive the product. If the product isn’t right for you, simply follow the steps below to get a full refund.

  1. Contact Zoom Wellness customer support at [email protected]
  2. Please share why you are looking to receive a refund for the product.
  3. If you send us an email, we’ll respond within 48 hours with the return address. If you call us, you can reach us between 8am ET to 9pm ET Monday through Friday and Saturday between 9am to 7pm ET.
  4. We ask that you return the product to us – in any condition, however returning the product is not required for a refund. Return shipping is customer’s responsibility. Please do not send your product to the address listed on this site.
  5. The refund will be automatically issued within 5 to 10 business days.